Happy 30th to David...
Our super salesman David hits the big 30 today and is treated to one of Lydia's spectacular homemade cakes featuring his favourite biscoff biscuits!
And of course he's going to his favourite Nandos restaurant to celebrate..
Andway Incontinence Fitting and Product Assessments and Training Service
Andway have sourced and developed a comprehensive range of adult care products, including incontinence pants, pads, bed pads and adult nappies/diapers and pull-ups, to guarantee dignity and protection for those with light, medium or heavy incontinence.
It is vitally important our customers can completely rely on our products to offer the best performance, comfort and fit.
With discretion, protection and skin comfort all of equal importance, using high quality materials and forward-thinking design has ensured we have the right incontinence solutions that respond to all these needs.
Andway Incontinence Fitting and Product Assessments
We all share the same objective - to ensure your resident's are in the correct pad.
Understanding how to correctly fit products is key and is the most common cause of wet beds or wet clothes. Avoiding or reducing such incidents will dramatically reduce your costs and improve skin condition and comfort for the user.
Andway are proud to offer, in conjunction with our incontinence partner Ontex, an onsite incontinence training and assessment service.
Our Nurse Advisors will carry out training sessions to both Nurses and Carers and covers topics including pad selection, absorbencies, layers of a pad, wetness indicators, when to change a pad, skin care, appropriate use of bed protection sheets, inappropriateness of double padding and proper storage.
We can also supply Incontinence Assessment Documentation that care homes can then use to complete their own assessments of the resident’s needs.
Attendance certificates are provided and online learning is also available.
Troubleshooting: managing incontinence can be complex and will impact your care home costs, from additional laundry to falls and illness, troubleshooting to find solutions to concerns and problems will have a very positive impact on care and costs. Whatever your issue, our team will help with a bespoke solution.
To discuss your incontinence challenges or find out more about our incontinence training please call Grace Harding on 01423 331000
The Ontex Difference – our incontinence partner of choice
Ontex use innovation, smart thinking and technology to offer best-value products but never compromise on quality or service, offering maximum protection and comfort for the user.
They own 2 of the most respected leading brands within the healthcare sector, Lille and ID.
If you would like to learn more about Nurse Incontinence Assessments and Training or our full range of incontinence products call Grace Harding today on 01423 331000
October Employee of the Month is our sales manager Jay.
To his colleagues he's known for being first in and last out everyday. To his clients he known for traveling the length and breadth of the UK in all weathers and to his sales team he's the one bringing in the cakes and biscuits everytime they have a target day!
No wonder he gets lots of votes….well done Jay.
Lydia... taking the award for the second time as voted by her colleagues for all the extra hours and commitment she put in whilst her manager Grace was on honeymoon in one of our busiest months on record.
Well done Lydia our customers and the team here were all very grateful...
Mike...
...an important member of the servicing and repairs team who has been putting in the extra hours and weekends to ensure our customers LOLER and repairs jobs were completed in a timely and efficient manner.. Here's a picture of Mike receiving his choosen reward..
Thanks for your hard work Mike..
The Month of The Two Graces!
So for all ‘human’ Grace won employee of the month in July for her super helpful and hardworking approach and for being the go-to person for what seems like everything, doggy Grace was also nominated for helping raise team spirits extra high with her playful nature and doggy hugs!
Human Grace gets married next month so chose her cash prize for the wedding fund
Sadly dog Grace has passed away from a heart defect on Sunday 18/08/2019
"From ordering to delivery it all very quick, no hassle and products are always excellent value and long lasting."
"very good service"
"Excellent customer service. Goods delivered on time and with courtesy"
"Thank you for an excellent service"
We receive so many compliments on the way we, the Andway team, care for our clients, our customer service levels and client satisfaction scores, its something we are immensely proud of and are continually striving to improve..
We thought we should be shouting about it more so here it goes...
Field Visits: Our account managers come to you! We know from experience that face to face is the best communication method. You can show us around your home and explain exactly what your challenges are, show us exactly what you are trying to achieve and let us look at the products and equipment you currently use. We can assess where we can make savings and improvements for you and your residents.
We carry out audits and assessments for you on laundry, cleaning, manual handling and equipment, incontinence use and best practice, pressure care and much more. Our range includes everything your care home needs including dementia friendly environments and a maintenance, repairs and LOLER service.
We will come to see you face to face as much as you like…
New Business Team: focused on introducing Andway to you and your team, to understand how we can help in terms of products and equipment and what samples you may like to trial.
Understanding you and your home is crucial. That way we can make the biggest difference and help you save time and money.
Customer Service Team: all customers new and existing are allocated a personal internal account manager. They will be your day to day point of contact for ordering, asking for samples, quotes, arranging returns, handling any queries and for asking for expert help in product selection. Always at the end of the telephone, our customer service team look after your every need and will get to know you and your home really, really well.
LOLER Servicing and Maintenance Team: here to take care of all your equipment maintenance, service, repair and testing requirements and then keep your equipment safe, compliant and in good working order. Our highly skilled and experienced engineers are able to maintain a huge range of equipment including but not limited to hoists, beds, baths, scales, ceiling track hoists, mattresses and wheelchairs.
So is it time to get the Big 4 behind your care home?
Simply call us on 01423 331000 we are here to help...
Congratulations to Barry who has not only won Employee of the Month for June but also bagged Employee of the Year voted for by his fellow colleagues.
Barry earned himself two cash prizes which was perfect timing as he left for the airport the very next day for a well earned sunny holiday.
Barry has earned massive respect from the team for his stock knowledge and never ending ‘the answer is yes now what’s the question’ attitude to getting client orders out of the warehouse accurately and on time.
Well done Barry...
Employee of the Month and the winner for May is warehouse and logistics supervisor Shaun who is busy preparing for annual stocktake and getting our valued customers orders out on time.
He would not leave the warehouse for even 5 minutes to have his photo taken – exactly the kind of dedication he's renowned for. He is also our first second time winner of this award in 2019..
Congratulations Shaun...
Congratulations to our Customer Service Account Executive Lydia winning Employee of the Month for April.
Lydia has taken on extra responsibility with our ISO auditing and continuous improvement programme and steered us successfully through our most recent inspection which we passed with flying colours.
Lydia has chosen a day off as her reward which is truly well deserved...
