The Andway Experience Level Agreement (XLA) with our customers
Our XLA embodies the Andway values by which all our team will operate with all customer interactions and services offered.
- Proactive communication, keeping you super-informed
- Zero hassle service, time is money
- Challenging the status quo, there is always a higher level of service and our team strive to find it with everything they do
- Take positive action, just ask and we will find a solution
- Partnership based, our team are 100% focused on helping you
Grace Windle, Customer Service Manager explains how we look after our customers