Case Studies

‘‘We get calls all the time from other companies wanting our business but I tell them that we would not even consider looking at other prices because the Customer Service we get currently is priceless!’’

‘‘Andway provide an excellent service. I feel I have a fantastic relationship with the customer service staff I deal with on a daily basis. No complaints at all’’

‘‘We have dealt with Andway now for many years. They are a proactive company, always looking to help and search out new opportunities to supply competitively priced goods to the care sector’’

‘‘Their service is polite, professional and prompt’’

‘‘In this ever changing world that we share its good to deal with like minded people and we look forward to many more years of trading with Andway Healthcare’’

‘‘I have to applaud all the staff at Andway for the service they provide, I am always met with politeness and professionalism whenever I call to place or enquire regarding orders, most of the time I deal with Les and Rowena but on occasion I have dealt with Rachel, Jay and Joel, each and everyone being very helpful, nothing is a bother, I would recommend others to use the service as my dealings with Andway have always been exemplary’’

‘‘I am happy with the service we get particularly because Rowena is always so very helpful’’

‘‘Just to say that the service we recieve is at a high standard, everyone is so polite, when when I ring for my orders people are so very helpful’’

‘‘I would just like to say that since joining ---------- Care Home in December 2013 the home did not have a reputable supplier who they could count on. As I knew of Andway from previous employment and when I contacted and asked for their help with an emergency item this was with me within 24 hours which was fantastic. All the representatives I have spoken to over the last 6 months have always gone the extra mile to ensure what we require we obtain at super speed. The home now uses Andway for all its supplies and even larger equipment, the service we recieve is excellent and I would always recommend other companies to use this company’’

‘‘We have used Andway for over 7 years and have been consistently happy with the assistance of their helpful sales team, the speedy delivery of their reasonably priced high quality products, and the impeccable after sales care’’

‘‘Good customer service and delivery. Excellent response when we have queries or require product quotes’’

‘‘Always helpful when phoning in with any problems - prompt replies’’

Good Morning thankyou for the prompt call out from Andway Healthcare, their engineer came at 7.30 this morning and repaired the profiling bed. I would just like to say they were very efiecent and carried out the work very professionally.

‘‘I would honestly recommend Andway, the customer service is second to none’’

‘‘I have been ordering from Andway Healthcare for the past 16 months and I can say that we get a really good service. extremely good quality goods and all at reasonable prices’’

‘‘If the item I want to order is in stock I normally get delivery the next day’’

‘‘If we do have a problem with any item, the items if under guarantee will be picked up and will be returned - either fixed or a new item will be sent out to replace the item’’