News tagged with 'Customer Service'

The Care Show 2023 has drawn to a close, leaving our hearts full of gratitude and minds filled with fresh, new ideas. The event’s electric atmosphere gave us the energy to form valuable connections and interactions with clients, suppliers and partners alike - so, what were our key takeaways?

Care Show Takeaways

From our Zoflora range to our TTS Trolleys and Profiling Beds, we found that visitors to our stand most commonly inquired about pricing and sought to better understand our wide array of products, including lesser-known offerings such as LOLER/servicing and equipment.

In particular, Lydia, our Head of Sales and Marketing valued the customer feedback received at the Care Show. This feedback not only pertained to our clients but also shed light on how other individuals were engaging with their suppliers, providing essential insights into the broader industry landscape.

But perhaps our most crucial takeaway was the ability to reconnect with our loyal customers and forge new relationships with potential clients. With that in mind, we want to express our sincere thanks to all of you who joined us for a fantastic few days filled with valuable insights, meaningful connections and enriching experiences.

Special Guests at Stand B60

First and foremost, we want to give a big shout-out to our guests this year. Their presence not only added immense value but also brought a warm and welcoming atmosphere to our stand - we couldn't be more thankful for their involvement! 

Therapy Dogs Nationwide

It’s no secret that everyone loves a puppy cuddle and this year, our stand was made even more special by the Therapy Dogs Nationwide. The wonderful Sandy, Nelly and Raya were the stars of the show, showing visitors how these special dogs can provide comfort, distraction and stimulation in care homes.

If you want to learn more about their incredible work, visit their website here.

MoliCare

Our exclusive supplier partner, MoliCare, played a crucial role at the Care Show, especially in addressing incontinence concerns that affect millions in the UK, particularly in care homes.

We can't forget to acknowledge Paul McIntyre and Claire Harris from the MoliCare team for delivering informative demonstrations and invaluable insights to our visitors. Their expertise helped people understand how MoliCare products can better serve their clients and residents, making a real impact in the lives of those in need.

Exclusive Profiling Bed

Our new Profiling Bed garnered significant attention and enthusiasm from visitors - particularly the brand-new stylish grey colour. We were proud to see the interest it generated and to help people understand how this product can help their clients and residents.

If you missed us at the Care Show, get in touch with a member of our sales team to discover how our new Profiling Bed assists various high-risk groups.

Our Outstanding Team

“Being on the stand for Andway gave a great sense of togetherness and pride to see how happy our customers and suppliers were to visit us” - James Wright, Purchasing Manager

A huge part of our success at the Care Show is owed to our extraordinary Andway team. Their dedication and professionalism in the lead-up to the event and throughout the week were nothing short of remarkable. 

A heartfelt thanks to Lydia, Annie, Luke, James and Lewis for their presence at the event and to all those who worked tirelessly behind the scenes. 

Get in Touch

Thank you for being a part of the Care Show 2023 and for your continued support. We look forward to more moments and collaborations like these in the future!

Whether you attended the Care Show 2023 or missed out, don't hesitate to reach out with any questions.

Are you guaranteed a fast and effective LOLER service?

We know when it comes to care home equipment, reliability and efficiency is key. Care providers need safe, functioning equipment to effectively care for residents, as well as the guarantee of a rapid repairs service to reduce or avoid downtime.

How can we help? 

We partner with our customers, communicating in advance of, and after, any work which needs to be completed. This allows us to offer a fast, one-stop solution to any LOLER, servicing, maintenance or equipment repairs.

Our Servicing helpdesk provides over-the-phone support to customers with the aim of solving any equipment issues without calling out an engineer.

If our engineers are needed, they rapidly respond to call outs and carry essential parts so they can fix your issues there and then wherever possible.

Would you like to find out about our fast and reliable LOLER service?

Call our team on 01423 331000 now

Gloves are an essential part of equipment and they are used in various workplace situations.

It can sometimes be unclear which glove is best to use and the different options available.

There are also several things to consider before choosing your best glove type.  We have therefore produced this guide to help make things that little bit clearer.

You can download it by clicking here

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Our customer service manager celebrates her big 30 this week and we did not want it to go unnoticed despite lockdown!!

Lydia baked her a towering 3 tier chocolate orange cake washed down with a little bucks fizz, perfect!

... is Lydia McEwen.

For a record breaking third time Lydia wins February employee of the month.  Many of the votes cast picked out her long working hours covering while Grace was on honeymoon training new teammate Victoria.  All the while in good spirits and looking after the needs of our clients.

Lydia is choosing a well deserved day off for her prize...

Lydia...  taking the award for the second time as voted by her colleagues for all the extra hours and commitment she put in whilst her manager Grace was on honeymoon in one of our busiest months on record.

Well done Lydia our customers and the team here were all very grateful...

"From ordering to delivery it all very quick, no hassle and products are always excellent value and long lasting."

"very good service"

"Excellent customer service. Goods delivered on time and with courtesy"

"Thank you for an excellent service"

We receive so many compliments on the way we, the Andway team, care for our clients, our customer service levels and client satisfaction scores, its something we are immensely proud of and are continually striving to improve.. 

We thought we should be shouting about it more so here it goes...

Field Visits: Our account managers come to you! We know from experience that face to face is the best communication method.  You can show us around your home and explain exactly what your challenges are, show us exactly what you are trying to achieve and let us look at the products and equipment you currently use.  We can assess where we can make savings and improvements for you and your residents.

We carry out audits and assessments for you on laundry, cleaning, manual handling and equipment, incontinence use and best practice, pressure care and much more.  Our range includes everything your care home needs including dementia friendly environments and a maintenance, repairs and LOLER service.

We will come to see you face to face as much as you like…

New Business Team: focused on introducing Andway to you and your team, to understand how we can help in terms of products and equipment and what samples you may like to trial. 

Understanding you and your home is crucial.  That way we can make the biggest difference and help you save time and money.

Customer Service Team: all customers new and existing are allocated a personal internal account manager.  They will be your day to day point of contact for ordering, asking for samples, quotes, arranging returns, handling any queries and for asking for expert help in product selection. Always at the end of the telephone, our customer service team look after your every need and will get to know you and your home really, really well.

LOLER Servicing and Maintenance Team: here to take care of all your equipment maintenance, service, repair and testing requirements and then keep your equipment safe, compliant and in good working order.  Our highly skilled and experienced engineers are able to maintain a huge range of equipment including but not limited to hoists, beds, baths, scales, ceiling track hoists, mattresses and wheelchairs.

So is it time to get the Big 4 behind your care home?

Simply call us on 01423 331000 we are here to help...

Congratulations to Barry who has not only won Employee of the Month for June but also bagged Employee of the Year voted for by his fellow colleagues.

Barry earned himself two cash prizes which was perfect timing as he left for the airport the very next day for a well earned sunny holiday.

Barry has earned massive respect from the team for his stock knowledge and never ending ‘the answer is yes now what’s the question’ attitude to getting client orders out of the warehouse accurately and on time.

Well done Barry...

The Andway staff love getting out to see our customers, and it's all part of the Andway service. Sales Manager Jay Ledgeway visited Keelie, Marie and Alex at a Liverpool nursing home for a cup of tea and chat.

Despite dreadful traffic on the way over to Liverpool, Jay managed to get over eventually, sadly, he didn't have time to join them for their 4th July residents garden party. 

Another happy customer! Mary from Middleton Hall was another winner from our feedback draw! A loyal customer for many years - reward well deserved.

Are you a current client of Andway Healthcare?  Complete our customer satisfaction survey by clicking here and you could be the next lucky winner...