Building Trust With Consistent Support – Why Paul Recommends Our Account Managers
What’s the best thing about working with Andway? Well, Paul would tell you that it’s “having an Account Manager that knows us, our business and the standard we require so we get consistency in products and deliveries across the Group.”
For Paul, ensuring that his four care homes are consistently stocked is paramount. Having taken over the purchasing for the group, Paul found support with Andway and hasn’t looked back. Ever since Annie became his own personal account manager, he is happy to be “purchasing most items through Andway regularly.”
We asked Paul if he had any advice for other contacts in the care industry. His wise words – “ensure you get an Account Manager who understands your business and works closely with you.”
Consistent Communication
Communication is just one of our strengths. Our clients can always expect a swift response to any questions, queries or orders. We pride ourselves on the attentive support that we provide. When collaborating with us, each client will be partnered with a dedicated account manager so that you always have somebody who understands you.
Our account managers build positive partnerships with their clients and provide top-quality, reliable service.
Paul expressed his satisfaction and told us that “purchasing is great as I can even get the individual sites to call Annie now and trust that the quote will be sent to me approved.” You can rely on Andway for transparent, prompt and friendly support.
Seamless Operation
Even the highest quality products are no good if you don’t have them when you need them. That’s why we prioritise our delivery processes to ensure that they remain efficient and reliable at all times. To help simplify your daily operations, we organise a simple system on your behalf so that you know exactly when your delivery is due.
We never want you to be left feeling short so that’s why we always try to get our products to you as quickly as possible. Paul explained that “on numerous occasions when we have ordered, and they have had beds in stock and delivered within the week.” Seamless operation is guaranteed with Andway.
We love to hear that despite being approached by other competitors, nothing is “enough to move away from Andway”. When asked if he would recommend Andway’s products / service, Paul replied with a very confident “Yes”.
If you’re wondering how we could simplify your facility's day-to-day operations, please get in touch with a member of our committed team. Be sure to contact Andway Healthcare by emailing sales@andwayhealthcare.org.uk or calling 0123 331 000. We'd love to hear from you.